Terms of service

The service is provided by [Nome legal do responsável pela Fadevo], tax number [NIF], with address at [Morada profissional] ("Fadevo"). Contact: support@fadevo.com.

Depending on the plan, Fadevo provides: a website for the barbershop (at name.fadevo.com or on your own domain), online booking, confirmation and reminder emails, a dashboard with calendar, team, clients and statistics, a points programme and a client area.

The features of each plan are described on fadevo.com and in the dashboard. We may improve or change features, without significantly reducing what is included in the plan you subscribed to.

To use Fadevo you must create an account with accurate details and keep your password safe. The account holder (the owner) is responsible for activity on the account, including that of the people they invite to the dashboard (managers and barbers).

The service is intended for professionals and businesses, for use in their business.

New barbershops get a free trial (14 days, unless stated otherwise), with no card needed. At the end of the trial, if you haven't chosen a plan, the site stops being available and online booking stops until you choose a plan. Data is not deleted at that point (see section 9).

• Current prices are on fadevo.com and in the dashboard, excluding VAT. VAT is added at the legal rate.
• The subscription is monthly and paid in advance, by card, Apple Pay, Google Pay or SEPA Direct Debit, through Stripe. The price depends on the plan and the number of locations (each extra location has an additional monthly cost).
• If you choose a plan during the free trial, the remaining free days are kept and the first payment is taken at the end of the trial.
• When you change plan or number of locations, the difference is prorated on the next invoice.
• If a payment fails, Stripe retries for a few days. If it cannot be collected, the subscription ends and section 8 applies.
• We may change prices with at least 30 days' notice. The change applies from the next renewal and you can cancel before then.

On the Own brand plan you can connect your own domain or ask us to buy one. When we buy it, the domain is registered and managed by Fadevo while the subscription is active; if the subscription ends, you can ask for the domain to be transferred to you.

The Custom plan (made-to-measure design) is contracted by quote. Whatever is agreed in writing in the quote prevails over these terms where it differs.

You can cancel at any time in the dashboard. The site remains available until the end of the period already paid and partial periods are not refunded, unless required by law.

When the subscription ends, the site stops being available and online booking stops. You can choose a plan again at any time.

The barbershop's content (texts, photos, services, prices) and your clients' data belong to you. To show them on the site and provide the service, you grant Fadevo a non-exclusive permission, for that purpose only and for as long as the subscription lasts.

Regarding your clients' personal data, the barbershop is the controller and Fadevo acts as processor, under the Data processing agreement, which forms part of these terms.

After the subscription ends, the data is kept for 12 months so you can come back without losing anything, and is then deleted. You can ask for it to be deleted sooner.

You agree not to use Fadevo for illegal activities, not to publish content that infringes third-party rights (for example, photos you have no permission to use) and not to try to access other barbershops' data or disrupt the service. We may suspend an account that breaks these rules, giving notice whenever possible.

We do our best to keep the service available and error-free, but there may be interruptions for maintenance or due to provider failures. Whenever possible, planned maintenance is announced in advance.

To the extent permitted by law, Fadevo's liability for damages related to the service is limited to the amount paid by the barbershop in the 12 months before the event, and Fadevo is not liable for loss of profit or indirect damages. This limitation does not apply in cases of wilful misconduct or gross negligence, or where the law does not allow it.

We may change these terms. Meaningful changes are announced by email or in the dashboard at least 30 days in advance; if you disagree, you can cancel before they take effect.

These terms are governed by Portuguese law. In case of dispute, the parties will first seek an amicable solution; failing that, the courts of Lisbon have jurisdiction, unless the law provides otherwise.

If you are a consumer, you may use an alternative consumer dispute resolution body (information at www.consumidor.gov.pt) and the Portuguese electronic complaints book (www.livroreclamacoes.pt).